Technology Development

A BlackBerry Enterprise Server administrator can change the password for a BlackBerry wireless device by sending an IT Policy to the BlackBerry device. When the user accepts the IT Policy, the new password becomes effective.

To change a device password from the BlackBerry Enterprise Server

Open the BlackBerry Enterprise Server Management console.
Right-click the user account that requires a password change.
Click IT Admin ) Set Password and Lock.
In the Set Handheld Password and Lock window, type the new password into the New Password and New Password Again fields.
Click OK.
Note: It takes approximately 30 minutes for the new IT Policy to be sent to the device.

When the device receives the IT Policy, the following message is displayed:
New IT Policy Changed Over The Air. Would you like to accept?

Click OK. The user can now use the new password on the device.
Note: If a device has Content Protection enabled, the user will be prompted to enter the old device password before accepting the new one. If the user does not know the old password, they will not be able to accept the new password and will not have access to their device data. At this point, the user can enter the password incorrectly ten times which will erase all user data, including the old password.