Technology Development

Error 1720

Cause 1
A problem occurred with the Windows® Installer package.

Resolution
Download and install Windows Script 5.6 for Windows 2000 and XP from the Microsoft® website then reinstall the software.

Cause 2
Your anti-virus software has automatic script-blocking enabled.

Resolution
Disable the automatic script-blocking in your anti-virus software then reinstall BlackBerry Desktop Software.

Note: Disabling the anti-virus program will not ensure that automatic script blocking is de-activated. You must disable script blocking to avoid any interference with the installation process.